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Product Support

We want your experience with our products to be as seamless as possible.
Should you encounter any issues or need assistance, please contact us via the avenues below.

MetaCarta Support

+1 937 521 4200
+ 1 866-554-5177

Please Note: We are evolving our MetaCarta product to deliver new dimension and new capabilities.

Finch for Text is a powerful entity extraction and disambiguation service that identifies geographic entities mentioned in text as well as people and organizations – meaning businesses, governments, criminal organizations, educational institutions, performing and sporting organizations, and news and social media organizations. Finch for Text also extracts IP addresses, cyber entities (like Twitter handles), currency values, phone numbers and dates and times, including ranges.

And it delivers the same accuracy and performance you’ve come to expect and trust with MetaCarta.

If you are interested in learning about Finch for Text, please contact your MetaCarta account representative, or email us at

(Need to download MetaCarta? Do it here.)

Finch Computing Support


The email address above will connect you with trained support professionals across the Finch Computing product suite: FinchDB, Finch for Text and Finch Analyst. Please offer as much information as possible in your request and someone will respond to you right away.

If you are interested in learning more about a product you are not currently using, please contact your current account representative, or email us at